Store Policies

Thank you for choosing MyCrochet. To ensure a smooth and secure transaction, please review our payment policy below:

Accepted Payment Methods

We accept credit and debit cards (Visa, Mastercard, American Express etc), USDT (crypto payments) and PayPal payments.

Payment Process

All payments must be made in full at the time of purchase.

All readily available orders are processed for delivery/shipping within 24-48 hours. Orders placed on Friday-Sunday will be processed starting the following working day.

Delivery within Nigeria

• Courier services used are GIG, GUO and DHL.
• Please ensure that you fill in the correct details while checking out for a fast and easy delivery experience.
• Should you want to change your delivery address after check out, feel free to send us a DM or an email at mycrochetng@gmail.com.

International Shipping

• Shipping is done via DHL, which takes 3-5 days.
• Please ensure that you fill in the correct details while checking out for a fast and easy delivery experience.
• Should you want to change your delivery address after check out, feel free to send us a DM or an email at mycrochetng@gmail.com.

Preorders

For all preordered item(s), kindly allow 5-10 working days for order to be made. However, on some occasions preordered items may take longer depending on the volume of orders we have to fulfil.

Delays & Customs

While we strive for timely delivery, international shipments may occasionally be delayed due to customs inspections, which are beyond our control. In the case of significant delays, please contact us for assistance.

Responsibility for Customs Declarations: All items are declared at their retail value for customs purposes. Please be aware that customs policies vary widely from country to country. We advise that you consult with your local customs office for information regarding possible customs duties or restrictions.

Thank you for choosing MyCrochet! We appreciate your support and strive to ensure you are delighted with your purchase.

Returns

If you need to return an item, please do so within 3 days of receiving it. To ensure a smooth return process, please follow these guidelines:

1. Contact Us: Before returning any items, please confirm your return with a representative. You can do this by sending a direct message or email at mycrochetng@gmail.com detailing your reasons for the return.
2. Return Shipping Costs: Please note that return shipping fees will not be covered by MyCrochet. We recommend using a trackable shipping method to ensure your return is received.
3. Condition of Items: All returned items must be in their original condition and packaging.